Dispatch and Delivery
We dispatch orders every day of the week to Australia, New Zealand and the rest of the world so that your order arrives FAST!
We pay GST in Australia on orders under $1000 so there is no hold up at Customs.
New Zealand all orders are GST Inclusive.
Please note if you give us a PO Box address we will use Post Couriers which include Auspost & NZ post. expect 2-3 weeks to deliver as at 1/2/22 until further notice.
Delivery Costs
Q. How much does delivery cost?
A. We offer free shipping on orders to New Zealand, Australia, United States, Canada and the rest of the world.
What countries do you ship to?
New Zealand, Australia, Singapore, Canada, USA, Hong Kong and Internationally.
Q. I am in a hurry can I get express shipping?
Yes, this option is available. Simply email us watdr@xtra.co.nz for an up to date quote.
Delivery Times
Q. Can I track my order?
A. Yes, We use DHL courier's who use a Fast Track and Trace system. If there is ever an issue we will let you know if we anticipate any delays.
Q. How long will my order take to arrive?
DHL Fast Deliveries
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Australia 4-6 days, Major Cities 2 -5, Australia Rural - Add extra 2 -3 days
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USA Deliveries: 5-7 days
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World Deliveries: 5-10 days
Please use this link >> Follow the latest COVID-19 DHL Updates << for a more detailed shipping information time-lines
Q. What if I am not home when my order is delivered?
When you order from us we will provide you with a tracking number when we dispatch your order. So you can track it throughout the process. What normally happens when you are not home, is that the courier or delivery person will leave a post card, to tell you they tried to deliver your order. In New Zealand, you can plug that code into their website and track. In Australia you can visit https://auspost.com.au and enter the tracking number we give you when we dispatch your order, via email. In other countries use the tracking number provided.
We have a product in our website called gift wrapping. Simply add it to your cart just like a product.
Dispatch:
Q. How do you pack my order so it arrives safely?
A. All products are packaged in a box and bubble wrapped for extra protection. All barometers and combined instruments are packaged separately. Orders are packaged in a neutral coloured, fully recyclable cardboard box Consisting of a least 60% recycled paper. Here is cam with an example of the packaging so you can see how well protected these items are in transit.
Q. When will my order be dispatched?
!. We ship all our product on the same day as order where ever possible on weekdays. We do not dispatch orders on the weekends. All delivery times mentioned are in business days. If you place your order on a public holiday, your order will be dispatched on the next business day.
Q. How do I get free gift wrapping?
We have a product in our website called gift wrapping. Simply add it to your cart just like a product.
Q. What delivery services do you use?
A. For New Zealand & Australian Orders We send all orders by Eship DHL operated by NZ & AUS post couriers. For international orders We send all orders by Eship DHL operated by NZ & AUS post couriers
Q. Do you offer urgent delivery?
A. If you would like to get deliveries more urgently please contact Cameron for a quote on a faster delivery service.
Track & Trace:
Q. How do I track my order?
We ship all our product on the same day as order where ever possible on weekdays. We do not dispatch orders on the weekends. All delivery times mentioned are in business days. If you place your order on a public holiday, your order will be dispatched on the next business day
Warranties and Returns
Q. What is your returns Returns/Exchanges Policy?
Returns are accepted within 30 days of delivery. Goods must be returned in original packaging and they must be in an unused condition. Any postage charges are the responsibility of the customer. To process a return, please contact a customer service representative on our toll-free number: 0064 3 388 1109.
Q. Do your products have warranties?
Warranty claims are handled directly by the Cameron here at BarometersandClocks, we will do our utmost to ensure that warranty claims are handled in a satisfactory and timely man. Simply get in touch with your order number and contact details so we can organise this with you. Returns & Courier Address: 117 Conway st, Somerfield, Christchurch, 8024, New Zealand.
Q. How do warranties work for overseas customers?
It is really easy. Just get in touch with us and we will guide you through the process.
Q. What if my order becomes damaged in the mail?
Occasionally, goods may be damaged during delivery. If goods arrive damaged, please contact one of our customer service representatives on 0800 693583. We will issue you with a return authorisation and provide a reply paid address so the goods can be returned. The goods are then inspected and a replacement order is sent back to you.
Payment and Currencies
Q. What merchant facilities do you use?
You can make payment using Shopify payments, Google Pay, Apple Pay, Paypal or Stripe to checkout on our website.
What currency will my order be charged in?
Your order will be charged in the currency you check out in. Our website automatically picks up the currency you shop in based on your IP address and location. It can be changed using the drop down in the navigation on the website. You may notice your order notification emails come through in New Zealand Dollars, this is because it is the currency our retail store in New Zealand uses. DON'T WORRY this is not a reflection of the currency you were charged in.
What currency will I pay in?
You will pay and be charged in your local currency. You can use the currency convert drop down at the top of the website to change to your preferred currency.
Customer Service
If you are at all worried please do not hesitate to contact Cameron on:
AUS 1800 136886
NZ 0800 693583
INT +64 3 3381109